Self Service and Business-to-Business Straight-through Policy Processing
The Solartis platform (insurance system) is a web based system for customer self service and business-to-business users. In the customer self service process, users can connect with a "live" production specialist anytime for assistance or to answer their questions. Product Specialists use the same user interface as the self service users which enhance their ability to effectively communicate and assist with questions.
The system's user and business flow tools (i.e. intuitive UI design, homepage/ open items list, referral capabilities, notes, instant chat, faxing and emailing, file /document attachments etc) all assist in making the system easy to use and provides a productive experience for all user types.