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Solartis Customer Delivery

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Technology alone is not always the answer. Consider insurance BPO services when:

You are tied to an outdated system and administrative activities are impacting customer service, quality, or your ability to grow.

The size of your book or program doesn’t yet justify the cost of a technology solution.

You are transitioning to a new technology platform and need temporary operational assistance.

Solartis Customer Delivery is a true People + Technology Solution

Solartis customers use our services to support all back-office processing needs. We combine best-in-class human resources with Robotic Process Automation (RPA) technology and a Solartis proprietary workflow engine. It allows carriers and insurance administrators to hit the ground running for new books of business that are not yet ready for automation or on existing books of business to eliminate the processing challenges of their legacy systems (backlogs, duplicate entry needs, quality problems, resource retention issues, etc.).

Explore Solartis Customer Delivery

Submissions

Submissions

Streamline and automate the submission process with the right combination of automation and manpower. Improve your client experience with faster turnaround time (TAT) and fewer errors.

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Rate/Quote

Rate/Quote

Our team of experts manages the labor-intensive rate and quote processes so that you can channel your administrative staff to higher-level, customer-focused goals.

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Bind

Bind

With a combination of human and technical resources, Solartis facilitates policy binding to ensure accurate, consistent, and rapid development of the binding agreement.

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Issuance

Issuance

Solartis Customer Delivery includes a process that completes final policy issuance meeting fast turnaround time and high quality standards.

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Tax Services

Tax Services

Outsource general and state-specific tax services to Solartis and channel internal resources to higher-level strategic objectives.

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Renewal Setup & Claims

Renewal Setup & Claims

Solartis will track policy status, issue reminders to clients and customers, provide claims servicing and support, and accurate data and reports to improve the customer experience.

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Endorsement

Endorsement

Solartis takes on the resource-intensive endorsement process, conducting reviews and updates and issuing new documentation when necessary.

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Inspections

Inspections

We review and enter inspection reports into the record, ensuring issues are flagged and resolved. Channel your resources to higher-level strategic objectives instead.

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Cancel & Reinstate

Cancel & Reinstate

Solartis will track policy status, issue communications to providers and insureds, and proactively manage cancel and reinstate services on your behalf.

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Accounting

Accounting

Accurate, streamlined, and efficient reporting and tracking of invoicing, reconciliations, receivables and disbursements. 

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Special Projects

Special Projects

Insurance is complicated. Sometimes, Solartis Customer Delivery clients have the need for support that doesn’t fit neatly into one of these categories.

Our flexible, agile response to new customer requirements is a point of pride. Let us apply our deep industry knowledge and rapid implementation methodology to get a special project up and running faster than you thought possible.

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New Business

Policy Servicing

We work with underwriters and operational staff to eliminate the administrative backlog.

Insurance BPO Business Process Outsourcing

Solartis team members work directly with operational and underwriting staff to minimize time-consuming administrative activities. We are experienced in every task associated with insurance policy administration and many other activities.

The majority of our outsourcing relationships begin with a single business process or task, so you can assess our capabilities, the quality of our team, and the accuracy of our work without making a substantial commitment.

We start with a systematic verified approach that enables our teams to transition their administrative activities efficiently and accurately. Once Solartis Customer Delivery services are in place, our Service Level Agreement, quality control procedures, and workflow and reporting tools ensure accuracy, timeliness, and total transparency, of your administrative tasks and activities.

Transactions vs FTE model.

Solartis pricing operates on a transaction-based model, ensuring you only pay for what we process for you. This cost-saving approach differs from the traditional FTE model, where payment is fixed regardless of workload availability. Now, you can focus on process management rather than people and volumes.

Issue policy documents accurately and immediately.

Solartis Customer Delivery provides flex operational capacity to scale quickly for busy periods, enabling you to issue policy documents on time.

Spend more time on what you do best.

We understand that the amount of work done can vary daily. Our skilled team is well-versed in a wide range of vendor and in-house systems, allowing you to refocus on core business initiatives while entrusting us with the administrative burden.

Interested in Solartis Customer Delivery?

Submit the form for a consultation on how Solartis can support you.

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