logo_active

Our Platform

Solartis Insure

Leading the future of policy administration with flexibility and innovation.

Learn More

Initial Product Configuration

Builder Toolkit

Low-code toolkit for initial product configuration.

Implementation Services

Solartis professional services for your initial implementation.

Requirements Analysis

Our methodology for defining your initial product requirements.

Implementation Methodology

Our implementation methodology for initially configuring your product.

Ecosystem / Integrations

Check out our growing list of ecosystem and integration partners.

In Production and Ongoing Maintenance

Self-Service Builder Toolkit

Self-service low code toolkit for insurance product maintenance.

Report

Solartis reporting and analysis tools and options.

Explore

Book of business level “what if” analysis and bulk policy changes.

Monitor

Full system monitoring services and tools (24/7).

Solartis Customer Delivery

Transaction professional (BPO) services.

Technology & Architecture

Microservice Architecture

Learn about microservices architecture for insurance.

Microservices Catalog

Explore our full microservices catalog.

Technology

Check out our technology stack and deployment architecture.
Resources
About Us
Contact Us

Search

logo_active

Resources | Case Studies

Solartis Customer Delivery: On-Demand 24/7 Staffing Solutions

The Business Challenge

A multi-regional US customer experienced large growth in both their personal and commercial lines business. Even with excellent systems and business processes in place, this growth, coupled with hiring, training and staff turnover issues challenged their strong reputation of superior service.

The Result

Our customer implemented Solartis Customer Delivery services in areas of the company that generally had a high turnover employee rate (e.g., back office administrative tasks, policy issuance activities, endorsement processing, etc…)

This allowed our customer to reallocate strong resources to higher value activities and allowed for natural attrition. No staff reduction activities were needed. It also changed their staffing model to On-Demand which addressed fluctuating business volume processing costs and challenges.

The Solution

Solartis team members worked side by side with this customer’s operational staff. Using the customer’s existing processing systems, we started out slow and assumed additional business processes over time.

This allowed our customer to assess our capabilities, the quality of our team, and the accuracy of our work before making a large commitment in this new On-Demand business model.

The Solartis Edge

On Demand 24/7 Staffing – Addressed the problems experienced with staff fluctuations and reduced turnaround time.

Let’s start a conversation

Request a demo with one of our insurance experts. Our team can answer every question regarding insurance for any policy administration task.