The Solartis production support team proactively monitors all customer’s platform usage 24/7 365.
We have various production support teams for managing and maintaining our infrastructure, customer products, and transactions running on the Solartis Insure Platform:
- An Infrastructure Monitoring team maintains, manages, and monitors all infrastructure components and elements of Solartis Insure Platform like VMs, Services, Network, Security, Storage, File system, etc.
- An Application Monitoring team uses our Application Monitoring Tool (AMT) to be proactive versus reactive. It is a tool to monitor all Solartis customers’ production environments. It ensures all application services are always up and running efficiently. Solartis monitors on a 24/7 basis for potential failures, performance issues as well as failures related to third-party system integrations. The system is used by the Solartis Application Monitoring Team and is extended to Solartis customers so they can monitor their activities themselves.
- A Business Unit Support team maintains, manages, and monitors all customer-specific business transactions like submissions, quote, policies, endorsements, payments, integration, configuration changes (if required), hotfixes (required), etc.
Solartis Application Monitoring Tool Dashboard