Solartis Administer is more than just a people solution. We are a technology and people solution. We give you access to our OptimX (proprietary workflow engine) to provide you with total transparency into all our activities. View real-time reports and drill down into our BPO activities on all tasks we process for you. We can also extend OptimX for your use so we can coordinate all tasks associated with your full policy life cycle process whether they are performed by your team or ours.
Key performance indicators (KPIs) are agreed upon on day one of a Solartis BPO partnership. They lay the foundation that is closely tracked and eventually achieved. Here are some examples:
Our customer’s leadership and management teams leverage OptimX to view real-time reports and BPO activities on all tasks we process for them. Solartis is committed to data-driven decision-making and clear goal-setting which provides a strong foundation for measuring the ROI of a BPO investment.