Establish turnaround time targets for administrative processes and measure the results.
Key performance indicators (KPIs) are agreed upon on day one of a Solartis BPO partnership. They lay the foundation that is closely tracked and eventually achieved. Here are some examples:
- Eliminate administrative backlog by 100% within a 4-week period of time.
- Process the average Submissions/Clearance transaction in just 2 hours.
- Issue policy documents within 1 business day.
Our customer’s leadership and management teams leverage OptimX to view real-time reports and BPO activities on all tasks we process for them. Solartis is committed to data-driven decision-making and clear goal setting which provides a strong foundation for measuring the ROI of a BPO investment.