We combine best-in-class human resources with Robotic Process Automation (RPA) technology and a Solartis proprietary workflow engine.
Solartis customers use our BPO services to support all back-office processing needs. It allows carriers and insurance administrators to hit the ground running for new books of business that are not yet ready for automation or on existing books of business to eliminate the processing challenges of their legacy systems (backlogs, duplicate entry needs, quality problems, resource retention issues, etc.).
Solartis Administer BPO includes a process that completes final policy issuance meeting fast turnaround time and high quality standards.
Outsource general and state-specific tax services to Solartis and channel internal resources to higher-level strategic objectives.
Renewal Setup & Claims
Solartis will track policy status, issue reminders to clients and customers, provide claims servicing and support and accurate data and reports to improve the customer experience.
Solartis takes on the resource-intensive endorsement process, conducting reviews and updates and issuing new documentation when necessary.
We review and enter inspection reports to the record, ensuring that any issues are flagged and resolved. Channel your resources to higher-level strategic objectives instead.
Cancel & Reinstate
Solartis will track policy status, issue communications to providers and insureds, and proactively manage cancel and reinstate services on your behalf.
Accurate, streamlined, and efficient reporting and tracking of invoicing, reconciliations, receivables and disbursements.
Solartis team members work directly with operational and underwriting staff to minimize time-consuming administrative activities. We are experienced in every task associated with insurance policy administration and many other activities.
The majority of our outsourcing relationships begin with a single business process or task, so you can assess our capabilities, the quality of our team, and the accuracy of our work without making a substantial commitment.
We start with a systematic verified approach that enables our teams to transition their administrative activities efficiently and accurately. Once Solartis BPO services are in place, our Service Level Agreement, quality control procedures, and workflow and reporting tools ensure accuracy, timeliness, and total transparency, of your administrative tasks and activities.
Insurers and MGAs deal with a myriad of challenges impeding business processes. From growing administrative backlogs to high staff turnover, insurance businesses are struggling to maintain quality and allocate resources effectively.
Our Guide to Insurance BPO breaks down core challenges insurers and MGAs face and how business process outsourcing can transform workflows.
Solartis pricing is transaction-based so you only pay for what we process for you. This saves you money compared to a traditional FTE model where you pay whether there is work available or not, so you can stop managing people and volumes and focus on process management.
Solartis Administer provides flex operational capacity to scale quickly for busy periods, enabling you to issue policy documents on time.